AI Voice & Receptionists
Answer a call when the team is busy, capture what the caller needs and hand it to the right person.
UK AI transformation consultancy
AI that works
for your business.
From intelligent voice receptionists to automated business workflows, Selano helps you choose, implement and manage the right AI solutions.
Our services
Where could AI help?
Think about the last call you missed, the invoice someone had to chase or the answer buried in a shared folder.
Workflow Automation
Match a supplier invoice to its order and flag a difference before someone approves payment.
AI Customer Service
Answer routine delivery questions from approved guidance and pass exceptions to your support team.
Private AI Business Brains
Help staff find the latest policy or service detail, with a link back to the approved source.
AI Sales & Operations
Turn a sales conversation into a draft follow-up, an owner and a next step for the account team.
AI Consulting & Adoption
Choose a worthwhile first project, test it with your team and train the people who will use it.
Illustrative workflows
See the work
change hands.
Follow a caller’s request through to a callback brief, or see how a supplier invoice reaches the right person for approval.
AI receptionistCALL / 01
“Could someone call me back about a viewing on Friday?”
Viewing callback
Lettings team · Confirm a time with the caller
Invoice reviewDOC / 02
“This invoice is £540. The order was £480. Can we pay it?”
£60 difference flagged
Finance team · Hold payment for approval
How we work
From first conversation to everyday use.
Discover
Tell us where work slows down and who feels it most.
Audit
Trace the task, its costs and the information it needs.
Design
Agree what AI prepares and who makes each decision.
Implement
Connect the agreed tools and test real-world exceptions.
Train
Practise the workflow and handovers with your team.
Manage
Review results, resolve issues and update the workflow.
Your controls
You set the rules.
- Model independence
- We compare suitable providers against your task, budget and data requirements.
- Human approval
- You choose which replies, payments and decisions need a person to sign off.
- Customer data controls
- Agree which sources AI can use, who can access them and where information is processed.
AI Opportunity Check
Bring us one task.
Answer nine private questions and take a practical brief into your first consultation.